CHI St. Vincent

The Situation:

Approximately two-thirds of all Little Rock area residents recall television advertising about their health care choices and hospital options more than any other means, according to quarterly research by NRC Health. Sixty-one percent of Little Rock area residents remember television advertising the most, compared to a national average that is 20 points lower. Little Rock is home to seven hospital systems, including a major research hospital and a legacy provider that dominates the market.

Because of competition in the health care/hospital marketing landscape, we evaluated how to best deliver effective messages to highlight the client, CHI St. Vincent, and its four hospitals, dozens of primary care and specialty clinics, and integrated network of primary care physicians.

To that end, in 2015, local television station KTHV also sought a partner to develop a health care content marketing and advertising delivery system based on a concept from its corporate parent, called “Real Men Wear Gowns.” The “Real Men Wear Gowns” concept featured biweekly video profiles of local men who were patients of CHI St. Vincent providers. These profiles aired on KTHV’s morning and evening news, and they chronicled the patient’s experience with CHI St. Vincent primary care physicians.

After a successful two-year run of segments, CHI St. Vincent and KTHV recognized that the inclusion of women in the profiles may raise the awareness level even higher and after a brainstorming session chose to re-name the brand “Wear the Gown.” The new title and structure of the program changed in July 2017.

The Strategy:

It was our responsibility to produce the new “Wear the Gown” segments and continue to broaden the appeal of the profiles on TV and online throughout the remainder of 2017 and all of 2018. We enlisted Craig O’Neill, a KTHV anchor and Arkansas treasure who has won numerous “Best of Arkansas” awards as a television personality and radio disc jockey, to agree to write and edit the profiles for broadcast. O’Neill, as a known brand who has served as a volunteer guest emcee at more than 9,000 events in Arkansas over 48 years, became a de facto brand ambassador for CHI St. Vincent.

Every two weeks, we engaged in “rounding” and old-fashioned beat reporting to identify an ideal CHI St. Vincent physician and patient, or in some instances we found a novel health care subject matter (diabetes education, clinical simulation lab). After coordinating with the clinician and the patient, we prepared questions and answers for both physicians and patients and engaged in one-on-one media training with both interviewees prior to taping. The Ghidotti team was on hand for every taping to produce and manage, and we most often conducted the interviews. KTHV videographers recorded the interviews and obtained b-roll at our direction. KTHV and O’Neill took the raw footage from the taping and packaged it into two-minute segments that aired on the first and third Mondays of each month.

The Results:

NRC data shows that public awareness of CHI St. Vincent increased by more than eight percentage points, from 43 percent of the market to more than 51 percent of the market.

Local celebrity Craig O’Neill edited, wrote and narrated all but one of the 26 segments over a 12-month period, lending important credibility and visibility to the CHI St. Vincent brand.

The expansion of the existing program to include women resulted in eight segments that profiled women individually and three others that included female patients interviewed as part of a larger group.

The segments also highlighted teenagers twice, as well as a set of twins who underwent surgery for the same congenital heart defect. CHI St. Vincent’s specialty clinics were also well represented, with approximately 25 percent of the segments highlighting specialists and the rest focusing on primary care.

Request Your Guide to Ghidotti!

We’d love to start a conversation with you about how we can create results for you. First step? Request your very own Guide to Ghidotti to learn more about our public relations and content marketing firm. This is a look inside our agency and will give you a good feel for who we are, what we do and how we partner with our clients to move the needle.

Are You the Next Rock Star on the Ghidotti Team?

The Ghidotti Team is overflowing with full-fledged rock stars. Sure – we’re looking for the best, brightest, most creative, most organized. You get the picture. But what we REALLY want is someone who we can laugh with, depend on, learn from and do great work together. Learn more about who we’re looking for and what you can expect.

Ghidotti is currently hiring a Media Relations Specialist and Fall PR Intern!

Media Relations Specialist

The media relations specialist should possess superb project management and organizational skills, as well as excellent communication and interpersonal skills with the ability to multitask in a fast-paced environment.

To ensure success, media relations specialists should demonstrate fantastic time management, great creativity with a keen interest in creating and implementing cost-efficient and effective media campaigns, as well as effectively analyze the impact of campaigns on the company’s bottom line.

By assisting the team in the execution of client activities and learning the basics of services offered across all areas of the agency, the media relations specialist will play a crucial role in supporting client service teams.

Main Responsibilities

Write client and internal correspondence effectively and with limited supervision.
Develop content for broadcast, print and online distribution channels to include press releases, media advisories, blogs, e-newsletters and website content with limited supervision.
Negotiate with media channels to close competitive deals.
Serve as the agency’s media liaison and formal spokesperson, and effectively place client messages and spokespeople in target media outlets.
Scan the media marketplace to keep up-to-date on the latest media trends.
Successfully plan and execute client activities such as media tours, digital and social campaigns, business missions and/or other special events.
Proactively identify story ideas and work with the supervisor to develop.
Successfully manage independently the execution of all client content calendars, which can include media relations pitch calendars, blogs, social content and paid media campaigns.
Exhibit competency and efficiency in drafting copy for client marketing materials and/or campaigns, such as website content, e-newsletters, collateral materials, paid media campaigns, etc.
As it relates to social/digital media, regularly suggest ideas, manage the planning, and comfortably execute campaigns on behalf of clients.
Assist in the management of interns, when applicable.
Monitor all campaigns, and report on results.
Build long-term relationships with media houses.
Easily navigate agency platforms such as Cision, TVEyes, Sprout Social, Sprinklr.

Fall PR Intern

We’re looking for a resourceful go-getter who enjoys fast-paced work in an agency environment and is eager to learn the ins and outs of public relations, media relations, social media management and content marketing.Our team members are expected to complete high-quality work, juggle multiple tasks, keep projects on track, and be accountable for results. The right candidate will be a motivated problem-solver who will thrive in a deadline-driven environment.

Responsibilities:

Writing for social media
Posting to social media platforms (Facebook, Instagram, LinkedIn, Twitter)
Creating Canva graphics
Brainstorming/Researching Ideas
Logging media clips
Assisting with video production and Facebook lives for clients
Building media contact lists
Uploading content to content management sites for clients
Assist with client events
Media Relations outreach
Attend internal meetings and potentially take notes for client meetings
Assist with office errands and organization
Assist with general project management and scheduling

What We Want:

Experience with writing/posting to social media sites and using Canva is preferred.
Experience with photography and/or video creation or production is a plus.
Creative problem-solver
Organized and able to prioritize work under pressure
Strong organizational and time management skills
You are resourceful.
You are humble.
You know what needs to be done because it just comes naturally.
You are accurate with an attention to detail.
You follow instructions.
You have a life outside of work that you love and nurture.
You love learning new things.
You ask questions when appropriate and know how to Google the simple things like your life depends on it!
You treat our clients and your team members with respect.
You are funny.
You are caring.
You are a good friend and co-worker.
You are creative and think of brilliant ideas in your sleep.
You are resourceful. It’s so important that we’re mentioning it again!

CHI St. Vincent

The Situation:

The Strategy:

The Results:

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Are You the Next Rock Star on the Ghidotti Team?

Rock Star Environment

Professional Enrichment

Community Engagement

Team Building

Winter Recess

Summer Fridays

Volunteer Time Off (VTO)

Does this describe you?